Atatradesny wants you to be 100% satisfied with your purchase. If you are not completely satisfied with your order, you may return the merchandise in its original condition and packaging to Atatradesny via a trackable shipping service. 

Edible/Food Items On Our Store Are Non-returnable due to potential safety risk associated with this ingestible product type, but if the item arrives damaged or defective, you may request a refund or replacement.

How do I return my order?

Pack the item securely and in the original packaging, if possible. Enclosed is the returns portion of the original packing slip with the item. 

We recommend that you send your return via a trackable shipping service. Make sure to note the tracking details.

 

SEND YOUR RETURNS TO:

Ata Trades NY

Returns Department

958 Church St Unit A

Baldwin NY 11510

 

If you no longer have your packing list, please include a letter with the following information: Your Name, Address, Phone #, Order #, and Reason for Return.

Ata Trades NY reserves the right to limit quantities on any item ordered.

For questions about your order, item quantities, or a return, please contact our customer service department at info@atatradesny.com, or by calling 516-304-2035 between the hours of 10:00 am - 6:00 pm Eastern Time.

 

Can I Exchange the merchandise I Purchased?

Exchanges aren't allowed. However, You can return the old item and place a new order.